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Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner to see whether there was a solution. He said I needed to make sure the filter cycle was on for at least 2 hours twice a day. At that point I couldn't...
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#1066728
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I have had 3 or these and now I'm done. As others have said, you can't get these people on the phone or e-mail without a lot of effort. I think this is a husband/wife team as you alway get the same gruff answers; it's always my fault it fails. The inner heavy vinyl...
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1.6
Lynden, Washington
I didn't like
  • Customer service
  • Product quality
#982562
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We purchased a spa cap for a swim spa. The first year we were in a drought, the next year it rained like crazy. It filled with water and took us a long time and a lot of effort to find the drain hole and position it to drain. The cap weighs a lot empty but you get...
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1.8
I didn't like
  • Customer service
  • Price
  • Warranty
#889114
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Great Product, but when it fails do not expect much of a "warranty". My second Cap from them failed after 2 years. The owner said that my kids must have jumped on it!! Then when I explained to him that this was not possible and sent him pictures of the tub to be...
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Anonymous
Anonymous

Thanks to PayPal I got my money back. If you dare take a chance on this product document all conversations with this guy and be ready to ask PayPal to help you get your money...

2.5
I didn't like
  • Customer service
  • Warranty
#736622
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I bought a spa cap and have actually not been disappointed with the cover. When I ordered it I was accidentally charged for a feature I didn't get. Simple enough, no big deal so I call them back to get a $95 credit for their mistake. I have been calling for 9 months...
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Kapaa, Hawaii
#722472
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Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service S U C K S (supposedly I was speaking with the owner.... 'Jeff' via chat), they have no suggestions other than to drain it and maybe put one of those...
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1.0
I didn't like
  • Product quality
  • Warranty
  • Price
#703542
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11-1-14 I purchased a SPA cap on 4-6-10 for $695. After a couple of years the bottom and top of cap was filling with water. I contacted Spa Cap Marlys Slinger. She was nice person and explained to me that I was not using the recommended water treatment in the...
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#553447
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I bought a spacap so I wouldn't have a waterlogged cover. I spent $850 for this. In less than a year, I found water in the the bottom chamber. When I called I was told I was only suppose to use 1/3 of the chemicals recommended. I was never told this. The bottom of...
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#498522
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I purchased the Spa Cap cover in April 2010for $700.Replaced the bladders May 2012 for $250 due to cracking vinyl bladder. Since then I have been using only Crystal Clean non clorine potassium oxidizer. It works well to keep the water clear. I have the top and bottom...
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#479478
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Contact SpaCap

Headquarters Address:
SpaCap
932 BirchBayLynden Rd
Lynden, WA 98264
Phone:
(800) 850-2468
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Purchased SpaCap hoping it would outlast the conventional foam cover, well guest what it didn't hold air after 11 months. I called company to honor warranty and still have not been able to get a return phone call. Not sure how I ordered as no one seems to answer the...
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#428170
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