SpaCap - DON'T BUY A SPA CAP HOT TUB COVER

Issue not resolved

Spa covers of thick rigid foam gradually get waterlogged and cave in, like mine did. So when I saw an ad for an innovative design at SpaCap.com, I got interested. The Spa Cap is essentially a large air bladder enclosed in a couple of layers of heavy-duty marine vinyl, so it sounds like a promising product.

It is not. Its insulation qualities are close to nil, and worse, the company's got the worst customer service this side of Attila the Hun.

I bought a Spa Cap, and after watching the company's online instructional video, I installed the cover appropriately. From that day, our electric bill skyrocketed. During the previous year, when we used a foam cover, our electric bill averaged $100 per month. With the SpaCap in place, our first month bill was $177, the second was $362, and the third, $571!

Of course, I turned off the tub and phoned SpaCap. I left several messages and then e-mails, and never got a response. I finally reached a woman in SpaCap's office, having possibly caught her off guard. She listened to me and asked me to send them a photo of the installation. I did that the same day, waited a week, and then began calling and e-mailing once again. Finally I reached the same woman. She told me the company's president had concluded I hadn't tacked the cover down with enough fasteners, and he'd already shipped me more fasteners. I'm glad I didn't wait by my mailbox.

I returned the cover to SpaCap, enclosing a request for a refund under the warranty, which covers workmanship and materials for three years. Since it didn't insulate worth a fig, it wasn't a genuine spa cover, so was completely defective. As you might guess, I heard nothing further from them.

If you go to SpaCap's website, a subpage, "R-Factor Testing Results," offers data on the product's insulation capability. The study, done by Dr. H.F.Poppendiek of Geoscience Ltd. of San Diego, CA, seems to suggest that the SpaCap provides about ten times more insulation capability than a rigid foam cover. But if you read it carefully, it's actually incomprehensible.

So I wrote to Dr. Poppendiek, asking what the story was. He replied that something was radically wrong with the information on SpaCap's website. It was not in conformance, he said, with the technical data Geoscience Ltd. supplied. Dr. Poppendiek wrote, "I'm not sure whether someone at SpaCap doesn't understand the data or whether my findings are being misrepresented."

Why did that not surprise me?

The Better Business Bureau (http://www.bbb.org/western-washington/business-reviews/spas-and-hot-tubs-supplies-and-parts/spacapcom-in-lynden-wa-13025291#ratingdetails) gives SpaCap.com the grade of F, their lowest rating. The BBB says there were 41 complaints filed against the company, which failed to resolve or even respond to a significant number of the complaints.

If you Google "spa cap," you'll find websites such as www.doityourself.com, which feature numerous other extremely negative reviews such as mine.

In sum, SpaCap's product is lousy and may actually be fraudulent, and their customer skills are even worse.

d5412d4 review #209700
5 Helpful? 8
Had the same issue4 Comments5 Report
Had an experience with SpaCap?  Submit review about this company
Jack

Jul 05 Ithaca, New York

Wish I had seen this before I got sucked in to buying one. Exact same issue! The cover is nothing but a piece of ***, period! No customer service at all and now this wonderful cover is so full of "water" I can hardly lift it. Leaks air so I'm filling it daily, but for long. I will be ordering a real cover this weekend and take this junk to the dump. I would like to throw it on their front entrance with a big sign on it. (Can't print what the sign would say!)

0 0 Reply
lisa

Jun 29

We had a Spa Cap cover for the last six years and I was extrememly happy with it until this year. Both the top and bottom chambers seem to have aleak as it continuously deflates, but i cannot seem to get ahold of Spa Cap about replacing it. Was nice while it lasted though!

0 0 Reply
you're a nitwit

Sep 10, 2011

spa caps are to protect the spa cover, NOT insulate the temperature of the water.

0 0 Reply
Good guy

Dec 27, 2012

I would complain about the cover, but after 6 weeks, I still have not received my spa cap. They may be crooks.

0 0 Reply
nitwit!

Jan 25, 2013 Abilene, Texas

actually... you're a nitwit. the article is about the specific product spacap.com that DOES in fact replace the traditional cover. There is a similarly named product that just covers the traditional foam/vinyl cover and is useful but also has durability issues (in my experience)

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about SpaCap.
Filing a new complaint about
×