SpaCap - DON'T BUY A SPA CAP HOT TUB COVER
Spa covers of thick rigid foam gradually get waterlogged and cave in, like mine did. So when I saw an ad for an innovative design at SpaCap.com, I got interested. The Spa Cap is essentially a large air bladder enclosed in a couple of layers of heavy-duty marine vinyl, so it sounds like a promising product.
It is not. Its insulation qualities are close to nil, and worse, the company's got the worst customer service this side of Attila the Hun.
I bought a Spa Cap, and after watching the company's online instructional video, I installed the cover appropriately. From that day, our electric bill skyrocketed. During the previous year, when we used a foam cover, our electric bill averaged $100 per month. With the SpaCap in place, our first month bill was $177, the second was $362, and the third, $571!
Of course, I turned off the tub and phoned SpaCap. I left several messages and then e-mails, and never got a response. I finally reached a woman in SpaCap's office, having possibly caught her off guard. She listened to me and asked me to send them a photo of the installation. I did that the same day, waited a week, and then began calling and e-mailing once again. Finally I reached the same woman. She told me the company's president had concluded I hadn't tacked the cover down with enough fasteners, and he'd already shipped me more fasteners. I'm glad I didn't wait by my mailbox.
I returned the cover to SpaCap, enclosing a request for a refund under the warranty, which covers workmanship and materials for three years. Since it didn't insulate worth a fig, it wasn't a genuine spa cover, so was completely defective. As you might guess, I heard nothing further from them.
If you go to SpaCap's website, a subpage, "R-Factor Testing Results," offers data on the product's insulation capability. The study, done by Dr. H.F.Poppendiek of Geoscience Ltd. of San Diego, CA, seems to suggest that the SpaCap provides about ten times more insulation capability than a rigid foam cover. But if you read it carefully, it's actually incomprehensible.
So I wrote to Dr. Poppendiek, asking what the story was. He replied that something was radically wrong with the information on SpaCap's website. It was not in conformance, he said, with the technical data Geoscience Ltd. supplied. Dr. Poppendiek wrote, "I'm not sure whether someone at SpaCap doesn't understand the data or whether my findings are being misrepresented."
Why did that not surprise me?
The Better Business Bureau (http://www.bbb.org/western-washington/business-reviews/spas-and-hot-tubs-supplies-and-parts/spacapcom-in-lynden-wa-13025291#ratingdetails) gives SpaCap.com the grade of F, their lowest rating. The BBB says there were 41 complaints filed against the company, which failed to resolve or even respond to a significant number of the complaints.
If you Google "spa cap," you'll find websites such as www.doityourself.com, which feature numerous other extremely negative reviews such as mine.
In sum, SpaCap's product is lousy and may actually be fraudulent, and their customer skills are even worse.
More Review Details
You May Also Like
- "I went to get my balayage re-blended. I called first to make sure they could do it, drove the hour there, signed in, and sat for an hour, while 3..."
- "So I arrived at Fantastic Sam's on Telephone Road, Ventura CA at 12:30. I was seen right away because they were NOT busy at all. (Should have been..."
- "All I can say is WOW!!! I've been there twice, and both times were a nightmare. First time the girl was ten minutes late for my appointment because she was..."
- "Massage Envy in Sacramento, CA I have been a customer of Massage Envy since January 2013 and satisfied with their masseuse although I felt their front office sales tactics are aggressive...."
- "Our dog has always liked these he is very unhappy ! I found plastic fibers poking out of them ! ..."
- "MK replica, fake merchandise is being sold on various sites via facebook seetro, seetrostore, lykos and various others...these sites state real authentic, but are fake replicas, and are ripping off..."
- "On 11/09/2015 there was a Fraud payment that DiSH Had took out of my bank card witch was $90.56 . My bill is suppose to be only $36.75 at the..."
- "Do not order from this sight, their clothing is garbage. Clothing is cheap and poorly made. The skirt I received does not look anything like the picture. All items a..."
- "Just got new garlic knot pizza , Garlic knot row from inside , pizza also not cooked from inside , complained to store , bring it back , will give..."